Privacy Policy
Privacy Policy
Welcome to read our complete Privacy Policy. (Updated on September 30, 2024)Accessing and using this website is subject to these terms. When you check the box labeled "I Agree," you confirm that you have agreed to our Privacy Policy and wish to receive information about JUXUAN’s latest events, new products, and customization services to enjoy a personalized experience based on your preferences.
Please carefully read and understand this Privacy Policy before using our services, especially the bolded clauses. This Privacy Policy applies to situations where we, JUXUAN, collect, store, process, use, disclose, or transfer your personal information in writing or electronically. It also applies to situations where our authorized partners use your personal information on our behalf.
By providing your personal information to participate in relevant marketing activities (such as membership registration), you indicate that you accept and agree to be bound by the terms and conditions set forth in this Privacy Policy, and consent to our collection, processing, use, and storage of your personal information in accordance with the terms and conditions herein. We do not require you to provide all the personal information we request: all data we need will be clearly marked as "required." If you are unwilling to share specific personal information with us, you may choose not to provide it or opt out of the personal information processing procedure through the opt-out options we provide. However, if you choose not to provide specific required personal information, you may not be able to access some of our services or purchase certain products. We may request your personal information to comply with certain legal requirements. In such cases, we will promptly notify you and explain whether the personal information is required and the consequences if you fail to provide it.
I. Minors' Privacy
When you create a JUXUAN personal account, register via any method, or place an order, you confirm that you have reached the legal age of consent in your country of residence (or, if you have not reached the legal age of consent but your parent or legal guardian is authorized by the laws of your country of residence to grant you permission, you confirm that they also consent to your registration or order).
If we become aware (including through a request from your parent or legal guardian) that we have inadvertently received personal information in violation of the above circumstances, we will delete such personal information from our records.
We attach great importance to the protection of minors' personal information. If you are a minor and have created a JUXUAN personal account, in accordance with relevant laws and regulations, if you are under 18 years of age, you must obtain the written consent of your parent or legal guardian before submitting any information. Please read this Privacy Policy under the supervision and guidance of your guardian, and use our services and submit personal information only with the explicit consent and guidance of your guardian. For minors' personal information collected with the written consent of their parents or legal guardians, we will only use or disclose such information if permitted by law, explicitly consented to by the parents or guardians, or necessary to protect the minor. If you are the guardian of a minor and have any questions regarding the minor's personal information under your guardianship, you may contact us via email at juxuanhu@hotmail.com.
II. Use of Personal Information
JUXUAN will collect, record, hold, organize, structure, store, update, adapt, combine, reference, use, transfer, and disclose your personal information for the purposes described in this section. Except as permitted by relevant laws and regulations, your personal information will not be used for purposes inconsistent or incompatible with the purpose for which it was collected. We will process your personal information in accordance with the laws and regulations of your place of residence and the relevant clauses in this section. The legal basis listed in this section will also apply to situations where we share your information with our authorized partners, in accordance with one of the following purposes. If you wish to obtain more information about the purposes of this Policy and the legal basis, you may contact us via email at juxuanhu@hotmail.com.
A. Providing Products or Services You Purchase or Request
We will use your personal information to maintain communication with you and fulfill the contractual obligations under the contract signed with you when you purchase or request products or services from us. This may include various activities such as internal financial operations, processing your payments, or arranging product shipments.
To provide the products or services you purchase or request, we will collect, store, process, use, disclose, and transfer your personal information for purposes such as issuing invoices, managing payments, and conducting internal financial work.
The above work may be carried out by our partners, especially regarding registration, payment, or product delivery. Your information may be directly transmitted, used, and collected through our partners' information systems.
We may require specific information from you in the following situations: when providing customization services to you, when booking products or services, when requesting after-sales repair services, and when purchasing our products or services via phone, online platforms, or offline physical stores. In such cases, we will collect, store, and use your personal information to manage shipments, warehousing, and returns.
When you visit our physical stores, we may need to collect relevant information from you to allow you to enter our premises or access specific services (such as requesting after-sales services from us).
B. Managing Your JUXUAN Personal Account
After you request us to create a JUXUAN personal account (via the JUXUAN website or other methods such as our customer service), your personal information will be linked to your account. We will store all data here, including personal information obtained directly from you or from other legitimate sources. The above data may also include information about purchases made under your personal account or as a temporary visitor. The data in your JUXUAN personal account is crucial for providing personalized experiences and is required for certain specific services or online shopping on our website. Therefore, keeping the data up-to-date ensures the best possible experience.
After you request us to create a JUXUAN personal account, we will associate your personal information (such as your purchase history, preferences, and contact details). Please note that we will use your personal information (such as your email address or phone number) to link interaction records and purchase records to your JUXUAN personal account. As mentioned above, this also applies to purchases made as a visitor on our website or when you link your public social media account to your JUXUAN personal account. Additionally, we will use your date of birth to verify whether you have reached the age required to use our services.
To ensure the accuracy of your personal information, we will adopt all reasonable procedures to ensure that the personal information we hold is properly updated. In accordance with the privacy laws of your country of residence, you may request us to correct your data at any time. If you need to update or correct any of your data, please notify us, and we will make every effort to identify and correct inaccurate personal information (data cleansing) and delete any duplicate data sets, including correcting incorrectly entered or inconsistent personal information.
C. Providing Tailored Customer Service and Support
You will enjoy a consistent experience whenever you communicate with us, whether through in-person conversations, phone calls, or video calls at our offline physical stores or on our website, and regardless of whether you or we initiate the contact. We aim to provide you with relevant and customized customer service.
To deliver the JUXUAN experience, we will collect, store, process, use, disclose, and transfer your personal information to identify you. This means you agree to us providing supporting services for customized services or sharing relevant information with you. Additionally, when you contact us, we will retain the personal information you provide to optimize the tailored and personalized experience we offer you. This service is available to both our existing and potential customers. If you have requested us to create a JUXUAN personal account, your personal information will be linked to your JUXUAN personal account or a temporary account created for you.
To provide you with a smooth and pleasant customer experience, better understand you to offer tailored feedback services, and improve the quality and security of our services, we may need to enhance our services based on legal grounds such as your consent, the contract between us, the need to take necessary steps to enter into a contract with you, or our legitimate interests.
When you contact us (via phone, video call, SMS/MMS, in-person conversation, or social media, etc.), we will attempt to identify you using your relevant data. If we successfully identify you, we will access the personal information stored in your JUXUAN personal account or temporary account to understand your previous interactions with us and provide support for the customized services you requested. This may include real-time or post-hoc review of your interaction process with us (e.g., on our website or in physical stores) to identify the products you are looking for or your specific needs.
To provide appropriate customer service, when you are on our website or in a physical store, we may ask if you need additional assistance. If you do not want us to contact you on the website, please close the chat window. This service is designed to ensure you enjoy the same experience as in our physical stores.
If we cannot identify you, we will create a temporary account to ensure a consistent purchasing experience for you. Regardless of how you interact with us, we will make every effort to avoid repeatedly requesting data you have already provided.
Your personal information—especially your established JUXUAN personal account or the temporary account we create for you—will allow our sales consultants to contact you directly regarding the products or services you purchased or requested (e.g., notifications about product restocks, arrival of pre-ordered products, or any information you requested from us).
Additionally, reviewing our interaction processes (including recordings or videos made after notifying you in advance) will enable us to improve the quality and security of our services and provide you with tailored feedback services.
The importance of customers to us is undeniable. However, some customers and potential customers, due to their important relationship with JUXUAN, enjoy a more tailored experience. Our team needs to collect and compile information about such customers and potential customers to identify customer characteristics that align with JUXUAN’s image and values and provide exclusive services. This may include inviting you to participate in our selected programs, inviting you to events by our sales consultants, or contacting you on special occasions (such as your birthday or other important events in your life).
D. Enabling You to Receive Relevant Information and Tailored Marketing Content
After you request (and we obtain your prior consent in accordance with the law) or when the law permits us to send you relevant messages directly, you will receive information and updates from us (e.g., after a purchase). Such communications may be global or regional and may include updates on our products or services, notifications, event invitations, promotions, and surveys.
Our communications will be tailored and specially designed to match your preferences, and will be updated as any new personal information is linked to your JUXUAN personal account. We will use your personal information to send tailored communications or other customized advertisements or marketing promotions, which will involve profiling your personal information.
When you contact us through these channels and provide your consent, we will use this personal information to contact you via the corresponding communication channels (e.g., SMS, MMS, email, mail, online platforms, social media, or phone). You may request us not to use specific communication channels or opt out (unsubscribe) from a channel through the opt-out options we provide. If you wish to stop receiving communications through all our channels, you may contact us via email at juxuanhu@hotmail.com.
As part of the JUXUAN experience, we always aim to provide you with a tailored and personalized experience. This is why we use your personal information to send you customized information or offer a personalized experience during your interactions with us—unless the privacy laws of your jurisdiction require us to obtain your prior consent. Our communications include tailored product recommendations we believe you may like, personalized marketing content designed to match your preferences, personalized event invitations, or, where requested and feasible, personalized communications (e.g., for the above purposes, we will use the personal information you provided to us, such as your birthday, country of residence, and preferred contact method, and/or use specific patterns we observe from your interactions with us alone or in combination, such as your preferred location for purchasing our products, your favorite product types, and your preferred occasions for consumption). Using this data, we can create groups of similar customers (called "lookalike audiences") during customer interactions or external communications and determine the personalized content and experiences to provide. Based on this, we will make predictions about you based on your personal information (personal information profiling). For example, if you always purchase our products from the same physical store (a specific location or online), we may consider that store your preferred one. This will allow us to tailor your experience with JUXUAN (e.g., customized communications) based on your preferences and consumption habits. To provide you with the above-mentioned tailored and personalized experience, we may ask you to log in or present identification at our physical stores or online channels.
To enrich your personalized information, we will use cookies and other online advertising technologies. Through these technologies, we will collect personal information related to your activities on social media and your browsing history across different websites and devices (e.g., to determine whether you visited our website after opening an SMS/MMS you received). Some of these technologies may rely on support from other companies that provide services under their own names (such as WeChat, WhatsApp, Baidu, Kakao Talk, Facebook, Twitter, Instagram, or other online platforms). These companies have their own privacy and cookie policies, and their use of any personal information you provide to them shall be governed by their own rules, not ours.
To enrich your personal information, we may match your personal information with that held by other parties (e.g., sharing and matching your data with the personal information held by our authorized partners) or link your social media account to your JUXUAN personal account (e.g., by scanning a dedicated QR code). This will only be done using customers' unique identification information and re-identification procedures to protect the confidentiality of your personal information.
Personal information linked to your JUXUAN account (your personal identification information, such as your email address, phone number, and social media account) helps us contact you on third-party platforms or create "lookalike audience expansion" to find new users who may be interested in our products, similar to you. We may conduct such promotional activities through our website, social media, or other communication tools (e.g., search engines). When conducting such expansion activities, your personal information will be desensitized and processed into irrecoverable data before being shared.
The use of cookies and other online advertising technologies will help us display "contextual" online advertisements to you (i.e., advertisements that appear based on the web pages you browse) or online advertisements based on your "behavioral" or "preference-based" data (we will refer to your preference data, including data on similar customer groups, regions, and preferences, to infer your preferences and display advertisements to you). We will use such advertisements to present the products or services most relevant to you. If you no longer wish to see tailored online advertisements, you may request us to delete your JUXUAN personal account or modify your cookie preferences yourself. Additionally, if third-party websites allow you to stop seeing advertisements from specific advertisers, you may set your preferences on those websites.
E. Sending Non-Marketing Communications to You
Non-marketing communications may be sent at your request and/or for the safety of you or your personal information. You may still receive such communications even if you have opted out of some marketing communications. Such communication data may be necessary to contact you correctly or to comply with our legal obligations.
Non-marketing communications may include, but are not limited to: email verification of your identity when you register for our services; sending passwords and/or username resets via email; notifying you that specific services have been or will be suspended (for maintenance) or terminated permanently; notifying you of updates, corrections, or incidents related to our services that may affect your personal information; notifying you of updates to our Privacy Policy or Terms of Use; or notifying you of any products or services you have requested or purchased.
We will never contact you to request your password. Please exercise caution if you receive any request for such personal information.
F. Managing Our Social Media
JUXUAN maintains "fan pages" on certain social media platforms. We may process information when receiving messages through different platforms or when you interact with our pages or posts.
If you decide to interact with our social media pages as a social media user (e.g., following our page, liking our content on Facebook, following us on Instagram, replying to posts, or sharing/commenting on content), we will obtain your public identification information. Your information will be used to interact with you on that social media platform or to conduct analysis or statistics on the performance of our pages or communications. If your comment violates our social media usage policy, our services may remove the comment (e.g., if your comment involves insults, illegal content, or malicious intent).
When you visit our "fan pages" without a social media account or while not logged in, we will not collect any information about you other than aggregated data and related information provided to us by the respective social media platforms.
G. Conducting Our Business Securely and Protecting Our Business Activities and Personnel
To securely deliver our products and services, properly fulfill our contracts, or comply with our legal obligations, we will adopt anti-fraud and detection measures. These measures will enable us to properly perform the contracts we have with you and/or combat fraud while protecting our legitimate interests. In particular, we may take measures to ensure your compliance with the sales terms and conditions published on our website, in promotional activities, or other events, so as to prevent or identify potential fraud or violations. This includes reviewing and evaluating your interactions with us, your eligibility to participate in specific sales, promotions, or other events, your compliance with the terms and conditions of these events, and any disciplinary actions and/or penalties we may impose in the event of suspected or confirmed fraud or violations.
We may use technical and organizational security measures to protect our website, systems, networks, transactions conducted on our website or in physical stores, as well as any necessary measures to safeguard the personal information we hold or store. For this purpose, we may need to verify your identity or flag any suspected or confirmed breaches of the terms and conditions of sales, promotions, or other events, or instances of fraud, during our interactions with you. Such security measures may be adopted for compliance purposes or to avoid sharing your personal information with untrusted third parties.
Furthermore, to comply with applicable laws, regulations, and international treaties, we implement measures to protect and defend our rights, property, as well as our employees and partners. For example, we will monitor visitor interactions or external communications in our customer service (including recordings, videos, or real-time monitoring conducted after notifying you in advance); in addition, for the purpose of protecting our employees’ health, we will implement procedures to counter malicious calls. Any improper behavior from users, such as harassment, insults, or direct threats, will be reported to our responsible team. In such cases, the user will receive a warning and be recorded in our temporary list. The initial warning will specify the consequences if a similar incident occurs again. If a similar incident recurs, the user will be blocked from making calls for four months. During this period, the user may still contact our customer service through other communication channels (e.g., regular mail or email), so we can still address their needs and protect their rights at all times.
H. Evaluating and Gaining a Better Understanding of Our Business
To manage our operations, fulfill our contractual obligations to you, and comply with our legal obligations, we may collect and use some of your personal information for financial, administrative, legal purposes, business-related analysis, and market research activities. For instance, receipts issued for your purchases will be used to comply with accounting laws, or we may analyze personal information to understand the characteristics of our customers (such as gender composition, average age, etc.).
The aforementioned business-related analysis and market research activities will be conducted based on our legitimate interests.
Some business activities—including internal operations (e.g., financial control, accounting, inventory management, production management, internal or external audits), certain legal obligations (e.g., record-keeping or tax filing), or analysis of corporate mergers and acquisitions—may involve your personal information.
We may conduct a variety of business-related analysis and market research activities, which may require collecting or using some of your personal information, or sending out questionnaires or customer satisfaction surveys to gather additional or new data. This greatly helps us analyze and understand our customers, as well as how they use and interact with us, thereby improving our products, services, and overall business operations. It is crucial for our operations to be able to analyze and evaluate the effectiveness of our marketing or promotional activities. For example, this applies when you click on an advertisement on our partner’s website or complete a purchase after viewing their advertisements. Please note that we may use cookies or other online advertising technologies to achieve this.
I. Optimizing and Managing Our Website and Other Communication Channels
We will adopt measures that may involve the use of your personal information to implement, optimize, and improve our digital or in-person communications—such as interactions on our website, mobile applications, or face-to-face communications in physical stores.
We use your personal information to facilitate the fulfillment of our contractual obligations or to improve our services based on our legitimate interests. Of course, when we use cookies or other online advertising technologies that require your prior consent, we will obtain your consent in a lawful manner as required.
We will use your personal information to implement, optimize, and improve our website, applications, content, and other digital businesses—including services or products provided through our website, applications, or any digital communication channels—to ensure the most user-friendly online experience. We will use this personal information to fix system issues, such as webpage loading failures or software errors. Please note that to achieve the above objectives, we may use cookies or other online advertising technologies.
III. Scope of Personal Information
When you interact with us or our partners through your account, you may provide us with the following types of personal information (which may include sensitive personal information in accordance with applicable jurisdiction laws).
A. Identification and Personal Account Information
Pursuant to the laws mentioned in this Privacy Policy, this part of your personal information helps us identify you, manage your personal account, provide you with customer service and support, and contact you in certain cases (including sending you relevant information and tailored marketing content).
The content listed below only provides an overview of the types of data we collect. Data collection is not systematic: we only collect and use data that is necessary for achieving specific purposes.
Personal information we may collect (as permitted by the privacy laws of your jurisdiction) includes your surname, given name, alias, signature, email address, postal address, date of birth, place of birth, login name, phone number, personal identification code, customer number, network identifier, social media account (and relevant information collected through social media login), gender, country of residence, images (for video calls with our customer service), lifestyle/preferences, IP address, account name, social security number, national ID card number, driver’s license number, passport number, nationality, or other similar identification methods, physical characteristics or descriptions (e.g., your size, which is relevant to the products and services we provide to you), and some personal financial information.
We take measures to collect only the minimum necessary data, and the collected data is limited to what is necessary and relevant to the purpose of processing. In some cases, you will need to create a personal account to access certain specific services or make purchases on our website.
In some countries, certain personal information is deemed sensitive, special, or protected. We may still collect and use such information, but only when there are no alternative options, and we will definitely comply with the privacy laws of the jurisdiction to securely collect, protect, and use your personal information (in particular, by obtaining your consent).
B. Transaction Data & Commercial Data (Including Audio)
This part of your personal information helps us provide the products and services you request, manage your personal account, offer relevant customer service and support, protect the security of our communications, and manage and gain a better understanding of our business.
The content listed below only provides an overview of the types of data we collect. Data collection is not systematic: we only collect and use data that is necessary for achieving specific purposes.
Personal information includes details of products or services you have purchased, obtained, or considered (such as price, size, collection, purchase date, return date, product defects), your reviews of the products or services we provide to you, and your purchase and customer history or preferences. It may also include personal financial data (e.g., how you pay for products, bank details for refund requests) or audio recordings (and their transcripts) of your communications with our customer service. We take measures to collect only the minimum necessary data, and the collected data is limited to what is necessary and relevant to the purpose of processing.
When you are identified in a physical store, during customer service interactions, or on our website, some of your personal information (including device serial numbers included in products you have purchased) will be linked to your personal account. Additionally, when you contact our customer service, we may record the conversation after notifying you in advance.
Under the privacy laws of some jurisdictions, specific transaction and commercial details are deemed sensitive data. We will exercise the utmost care, comply with applicable privacy laws, and obtain your consent when necessary to collect, store, and use such personal information.
C. Personal Lifestyle Data and Inferences
This part of your personal information helps us better understand you to optimize our services, manage your JUXUAN personal account, provide you with relevant customer service and support, and contact you in certain cases (e.g., sending you relevant information, updates, and tailored marketing content).
The content listed below only provides an overview of the types of data we collect. Data collection is not systematic: we only collect and use data that is necessary for achieving specific purposes.
Personal information includes your preferences for fashion events, how you use specific products, information about food allergies you have explicitly disclosed to us, details of individuals related to you (including family members, friends, or people you have invited—e.g., personal information you may provide to us when gifting them a product or inviting them to a JUXUAN event, provided you have obtained their consent as required by applicable jurisdiction laws), your lifestyle interests, how you use our platforms or third-party websites (such as social media), your responses to our questionnaires, and any other personal information collected by us (directly or indirectly) that can be linked to you. We may make inferences based on any of the above data and create a profile of your personal information to infer your preferences, personality, tendencies, qualities, strengths, and attitudes.
Under the privacy laws of some jurisdictions, specific personal lifestyle data is deemed sensitive data. In such cases, we will exercise the highest level of care, comply with applicable privacy laws (and obtain your consent when necessary), and collect and use such data only when there are no alternative options.
D. User-Generated Content
In this category of personal information, you may share personal information about yourself or third parties with us. This also allows us to contact you in specific cases.
The content listed below only provides an overview of the types of data we collect. Data collection is not systematic: we only collect and use data that is necessary for achieving specific purposes.
Personal information includes photos of you (including images generated during virtual styling) and others, as well as other types of content (e.g., text, feedback, opinions), personal information about third parties that you provide to us (e.g., when participating in contests, sharing information with our sales consultants, or via social media), "tags" or "likes" on our social media pages or any content we post, or any personal information you share in public domains. If you do not want us to use such content, you may delete it at any time.
You should avoid sharing third parties’ personal information through the above methods, or you must obtain their prior consent for such sharing.
E. Technical, Electronic, and Geolocation Data
This part of your personal information helps us provide you with the optimized services you expect. It includes details of your interactions with us and enables us to manage your JUXUAN profile, provide relevant customer service and tailored marketing content, securely establish communications and operate our business, evaluate and gain a better understanding of our business, and optimize and manage our website and other communication channels.
The content listed below only provides an overview of the types of data we collect. Data collection is not systematic: we only collect and use data that is necessary for achieving specific purposes.
Information may be collected when you are in a physical store (e.g., when you make a purchase at a specific store and link it to your JUXUAN profile), contact our customer service (e.g., the reason for your contact, the channel used), or use our website (e.g., whether you use a tablet, mobile phone, or computer; your actions on our website).
The device you use or service providers (e.g., social media platforms) may automatically share some of your personal information with us. We collect personal information shared by your device, such as IP address, device type, device identifier, browser type, time zone settings, geolocation (e.g., country or city), online activities (e.g., information about your telecommunications and other electronic network activities, including but not limited to browsing history, search history, and data on your interactions with websites, applications, or advertisements), and other technical personal information or information shared by other service providers. When you enable location services on your device and use our location-based services, we may obtain information about your location, including: geolocation data collected via GPS or WiFi when you use our services on a location-enabled mobile device; real-time location information provided by you or other users (e.g., regional information included in your account details). Since other data providers have their own privacy and cookie policies, please note that any personal information you provide to them shall be governed by their rules, not ours.
Additionally, we collect personal information about how you interact with us, including specific user-oriented data (e.g., pages browsed, links clicked, bugs and errors, browsing patterns) and your preferences (e.g., language preferences).
Some personal information is collected through cookies and other online advertising technologies. We use cookies to customize content and advertisements, provide social media functions, and analyze traffic data. When you use our website, we share information with our social media, advertising, and data analysis partners. You can read about our purposes or the providers we work with in the "Cookie Settings". You can access the preference center at any time via the "Cookie Settings" button on each webpage.
When you visit any website or use an application, the website may typically store or retrieve information through your browser in the form of cookies. This information may relate to your personal information, preferences, or device, and is usually used to make the website operate in a way that better meets your expectations. This data may not necessarily identify you, but it will provide you with a more tailored experience. Because we respect your privacy, you may choose to block certain types of cookies.
IV. Disclosure, Sharing, and Transfer of Personal Information
As a multinational enterprise, your personal information may be shared and transferred within the JUXUAN Group, and used, processed, centrally stored, and maintained in compliance with this Privacy Policy. We aim to ensure you enjoy the best services and customer experience worldwide, whether online or offline. For this purpose, we may transfer your personal information to countries outside the one where you originally shared the data with us. When sharing your data, we will adhere to the purposes specified in this Data Protection Policy and adopt protection and security measures in line with the privacy laws of the relevant jurisdiction. To provide you with a global customer experience, sharing your personal information is essential for us to fulfill our contract with you or perform pre-contractual procedures at your request.
A. Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
We may engage authorized third parties to provide specific services or achieve the relevant purposes outlined in this Privacy Policy. We may disclose your personal information to these providers to protect their legitimate interests as service providers; these providers will use and process your personal information as data processors and protect your personal information in accordance with our instructions and contractual obligations.
We may disclose your personal information in connection with major corporate transactions (e.g., mergers, acquisitions, asset sales, or bankruptcy events, although such events are low-probability), provided that such disclosure complies with applicable legal requirements.
We may disclose your personal information to protect the security of our website, the legitimate rights, interests, and safety of our company, or the safety of users of our website, to the extent permitted by law.
To comply with any applicable laws, regulations, legal procedures, or mandatory government requests.
B. Sharing of Personal Information
For business purposes, we may share and disclose your personal information to the following categories of recipients. We may also collect personal information about you from some of these recipients (as third-party sources).
Our employees (including staff at any of our retail stores worldwide, employees at JUXUAN offices, etc.)—who have received appropriate authorization, guidance, and training, and will comply with strict procedures to ensure your privacy and personal information are protected from unauthorized use and/or disclosure.
Authorized partners acting as service providersWe require the support of authorized partners to use your personal information. All authorized partners are obligated to adopt appropriate security measures to protect the personal information they hold, are bound by strict confidentiality obligations, and the "how" and "when" of using your personal information are governed by relevant contractual terms. The following authorized parties may access your personal information when necessary:
① Retailers (including online retailers), distributors, franchisees, licensees, courier service providers, logistics companies, and trading partnersThese partners mainly assist us in providing the products and services you request (e.g., verifying payments with your bank, delivering products you purchased on our website). Please note that these partners may also act as data controllers to process data for their own purposes. Our Privacy Policy does not apply to data processing activities conducted by partners in their own capacity as data controllers when providing services. For example, payment service providers will conduct data identification processing to detect fraud. Since other companies have their own data protection policies, please note that any personal information you provide to them shall be governed by their own rules, not our agreements.These partners may also help create and/or manage your JUXUAN personal account (e.g., collecting your personal information and consent on our behalf to set up your profile, linking your purchases to your JUXUAN personal account for easy future access, or providing your personal information when you log in to your JUXUAN personal account).
② Marketing service providers, advertising providers, and communication service providers (for email, SMS, MMS)They assist us in managing your JUXUAN personal account, sending you relevant information, updates, and tailored content (e.g., sending emails based on your previous purchases, sweepstakes, contests, or advertisements you have viewed), and delivering non-marketing communications. They also help us send you any communications and marketing content (e.g., letters, event invitations).
③ IT service providersThey assist us in providing the products or services you request (e.g., managing our e-commerce website and applications) and managing your JUXUAN personal account (e.g., ensuring you can interact with us at any time and linking your purchases to your account); providing you with relevant customer service (e.g., enabling you to use online chat services); sending you relevant information, updates, and marketing content (e.g., tailored emails, SMS, MMS, and chat messages); delivering non-marketing information (e.g., sending identity verification emails when you register); securely processing transactions (e.g., identifying potential risks to your personal information or preventing third parties from improperly using your payment information for purchases); evaluating and gaining a better understanding of our business (e.g., providing tools for visualizing personal information); and optimizing and managing our website and other communication channels (e.g., ensuring our website is always accessible based on your browsing habits).
④ Auditors, law firms, and similar professional service providers, as well as data analysis providersThese partners help us better understand and operate our business (including accountants, lawyers, and auditors who may use your personal information). In addition, data analysis providers assist us in sending you relevant information, updates, and marketing content (e.g., providing insights and helping us analyze trends by analyzing your questionnaire responses to improve our products and services).
C. Transfer of Personal Information
To achieve the purposes of using, processing, and storing your personal information as outlined in this Privacy Policy, your personal information may be transferred to other countries/regions where we, our affiliated companies, subsidiaries, service providers, or business partners have operations.
During the cross-border transfer of your personal information, we will provide adequate safeguards for data transfer in accordance with this Privacy Policy and relevant legal requirements to ensure your personal information continues to receive adequate protection. We aim to ensure your personal information is used securely and that you can access it at any time and for any reason.
When we share, use, or transfer personal information from the country where it was collected to a foreign country, we will adopt appropriate measures in line with applicable privacy protection laws to legalize the transfer—such as obtaining your consent or implementing adequate contractual safeguards. In particular, when transferring your personal information from the European Union or Switzerland to a country that has not been deemed to provide an adequate level of protection by the relevant authority, we will use standard contractual clauses approved by the competent authority (the European Commission).
V. Retention of Personal Information
Unless otherwise required by applicable law, we will only retain your personal information for the period necessary to provide our services and achieve the purposes outlined in this Privacy Policy. If you have a JUXUAN personal account, temporary account, or have subscribed to our latest updates, we will typically retain your personal information for the period necessary after your last interaction with us. We may retain your personal information for a longer or shorter period (e.g., when we are obligated to comply with relevant legal, tax, or financial regulations).
Some information that we deem important to JUXUAN’s history or heritage will be retained for a longer period, but only for archiving, historical recording, or statistical purposes. For example, this applies when prominent customers use our services or purchase our products.
VI. Cookies and Related Technologies (If Applicable)
We use cookies to customize content and advertisements, provide social media functions, and analyze traffic data. When you use our website, we share information with our social media, advertising, and data analysis partners. You can read about our purposes or the providers we work with in the "Cookie Settings". You can access the preference center at any time via the "Cookie Settings" button on each webpage.
When you visit any website or use an application, the website may typically store or retrieve information through your browser in the form of cookies. This information may relate to your personal information, preferences, or device, and is usually used to make the website operate in a way that better meets your expectations. This data may not necessarily identify you, but it will provide you with a more tailored experience. Because we respect your privacy, you may choose to block certain types of cookies.
We or our providers may collect your information through secure cookies and related technologies to provide you with a more personalized user experience and services. We will strictly require our providers to comply with the relevant provisions of this Policy. Please note that if you disable cookies, you may not be able to enjoy the optimal service experience, and some services may not function properly.
VII. External Links (If Applicable)
This Privacy Policy only applies to users of this website. It does not apply to links on our website that direct to third-party webpages, nor to any information collected or cookies used by the owners or controllers of these third-party webpages. Please note that we assume no responsibility for the collection, use, disclosure, or protection of any information you provide to third-party webpages when accessing them. We strongly recommend that you read and understand the specific privacy policies and cookie policies applicable to any third-party webpages (which may differ significantly from ours) and contact the relevant parties of the third-party webpages if you have any questions about how they use your information。
VIII. Security (Applicable to Cases Where You Provide Personal Information to Us)
We are committed to protecting your personal information. We have implemented physical, technical, and organizational security measures to help safeguard your personal information against improper use, loss, and unauthorized modification, and we continuously adjust these security measures in line with technological advancements. Although we make every effort to protect your personal information—including reviewing our security procedures in response to new technologies—please note that no security measure (including those related to the transmission or storage of data over the Internet) can guarantee absolute protection against unauthorized access. We want you to feel confident using our website, but we cannot guarantee the security of any information you submit. By providing your personal information, you acknowledge the inherent risks of online data transmission and agree not to hold us liable for any security breaches (such as data leaks), except in cases where the breach is caused by our negligence.
IX. Intellectual Property Rights
All content on this website is owned by JUXUAN and protected by relevant intellectual property laws. Without the written permission of JUXUAN, no third party may sell any of JUXUAN’s products in any manner. For the latest information on third parties authorized to sell JUXUAN products online, please refer to JUXUAN’s official website.
JUXUAN owns all copyrights to all materials on this website, or has obtained the legal right to use the materials on this website from third parties. All trademarks, service marks, trade names, logos, and domain names used on or in connection with this website are either owned by JUXUAN or owned by third parties but licensed for use by JUXUAN. Any modification of or use of the materials on this website for any purpose not explicitly permitted constitutes an infringement of JUXUAN’s copyrights and other proprietary rights. The use of materials on this website is strictly prohibited without the prior written consent of JUXUAN.
Without the prior written consent of JUXUAN, no part of this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any manner, except for the purpose of viewing.
Internet users are strictly prohibited from using all or part of the content of this website—particularly through downloading, copying, transmitting, displaying, or distributing—for any purpose other than non-commercial use (such as personal use).
X. Exercising Your Rights and How to Contact Us
With respect to your personal information, you have the following rights:
Right to withdraw consent: Where applicable, you have the right to withdraw your consent at any time.
Right to access, correct, and delete personal information: You have the right to access and request a copy of any personal information about you that we may hold; request the correction or supplementation of any inaccurate information about you; and, in certain cases, request the deletion of your personal information.
Right to restrict processing.
To exercise the above rights or if you have any questions about this Privacy Policy or our personal information protection practices, please contact us via the following method: You may send an email to juxuanhu@hotmail.com to request the correction, removal, or deletion of such information. We will respond to your request within 2 months of receipt.
Additionally, if you believe that your relevant rights regarding our use of your personal information have been infringed, you also have the right to file a complaint with the regulatory authorities.
XI. Applicability of Other Privacy Policies
If you register for other services owned and controlled by JUXUAN, and such services do not explicitly reference this Privacy Policy, the privacy policies and statements (if any) of those other services owned and controlled by JUXUAN shall apply to you. This Privacy Policy does not supersede the privacy policies and statements of other services.
XII. Revision of the Privacy Policy and Right of Interpretation
We may revise this Privacy Policy from time to time to comply with new applicable legal requirements, technical requirements, or for other purposes. We may notify you of the updated Privacy Policy by publishing it online or through other reasonable means.
The interpretation of this Privacy Policy and the resolution of disputes hereunder shall be governed by the laws of the Chinese Mainland. For any dispute arising from this Privacy Policy or our processing of your personal information, you agree to submit the dispute to the Hangzhou Arbitration Commission for arbitration. The arbitration award shall be final and binding on both parties.