We’re bummed if you're not 100% satisfied with the items you received, and we have made the returns so easy for you!
U.S. Hassle-Free Returns
You may return some item(s) within 60 days from when the order was placed. if you have not paid for the return premium, we will issue a full product fee to you, including the shipping handing fee 4.99 USD.
1.Get in touch with our customer service representative by sending us at email email@example.com. Indicate which item(s) you would like to return and the reason for your return.
2.Place the item(s) in the original packing and seal the parcel securely.Choose USPS Retail Ground Postal service, Drop off your package at the local post office.
3.Once we receive your package, we will promptly process an exchange or issue a refund （products fee+ return shipping cost） to your account in accordance to our return conditions.
Please make sure the products unused before you sending back and inform us the following information via Email (firstname.lastname@example.org)：
① Order No., for example 1110
②Item No. , for example JX5452
③Item barcode No., for example,1201200
④Photo of the products you sent back
⑤Photo of the shipping label on the package Juxuanhu.com sent to you
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
Refunds will be processed within 7 business days after we receive your returned package.
If you wish to return the items to the nearest return address, please email to email@example.com or chat via Whatsapp, our customer service representative will get back to you within 24 hours.